FAQ

You will receive an order confirmation by e-mail at the latest 15 minutes after completion of your order.

Unfortunately, it is not possible to change orders that have already been placed. We cannot add or remove the size or color of an item, the payment method, or the item itself. You may still be able to cancel your order.

Orders by e-mail or telephone are unfortunately not possible.

No, there is no minimum order value.

Yes, the maximum order value is 1.000€.

All current payment methods: paypal, credit card, iDeal, Sofort-Überweisung, prepayment, direct debit and installment purchase.

An exchange is not possible. Please order your desired product again in our online shop.

Adding items to the shopping cart does not guarantee that the item will be reserved or available.

If you have received a reminder per e-mail with the payment method prepayment and you already transferred the money, you can ignore the e-mail.

Please use our complaint form. Fill in all the fields, send us clear pictures of the defect or dirt, and submit your request to us. We will then review your request. Please do not send any further emails in the meantime. Our customer service team will contact you once your request has been processed. 

Cancellation is not always possible.
As a registered user with a customer account, you can cancel your order yourself within 15 minutes of placing it in the ‘My Account → My Orders’ section.
If you have chosen to pay in advance, the order will be automatically cancelled after 10 days if no payment has been received by this time. If you have chosen a different payment method, do not have a customer account, or the 15-minute period has expired, your order can no longer be cancelled, as cancellation is only possible as long as the order has not yet been transferred to logistics.
Important: 
Cancellation is not possible for the following payment methods: 
-> Prepayment 
-> Installment purchase 
-> Direct debit

Orders may be cancelled if the ordered goods are not available or faulty within the process and we have noticed this prior to shipment. In this case you will of course be notified by e-mail.

If you have cancelled your order or an item is not available in exceptional cases, we will refund the amount paid immediately.

For orders of 10 or more people, you can contact our customer service for a quantity discount. Please contact our customer service before placing your order.

Please contact our customer service team as soon as possible if you have a change of address. If the item in your order has not yet been packed and shipped, we can still change your delivery address. To do this, customer service will check the order status of your order. If a change of address was still possible, you will receive information from our customer service. As the change of address is made directly by our logistics provider, your shipping confirmation will still show your old delivery address. However, your new delivery address is correctly stored with DHL/UPS.

You can easily delete your account yourself by logging into your account and selecting "Delete account" in the menu. There you have to carry out the deletion. You will then receive an e-mail confirming the deletion of your account.

You can choose the payment method purchase on account for an order value of at least 10€ and a maximum amount of 400€. The payment term is 30 days, which means that the amount must be transferred to our payment service provider Unzer within 30 days. Please be sure to state the intended purpose when making the transfer. Please only state the reason for payment, otherwise we will not be able to allocate your payment. Please note: Purchase on account is only possible for amounts from €10 up to a maximum of €400 and only for existing customers. Being an existing customer means that you must have a customer account, be logged in and have placed an order with this account in the past in which at least one item was retained. If you have any further questions about purchasing on account, please contact our customer service.

Within the order process you select the payment method "prepayment" and send the order. We will show you the necessary account and reference data on the order confirmation email sent to you. Very important: Please indicate the payment reference in the intended purpose, so that your payment can be assigned directly to your order! The invoice amount should be transferred to the specified account within 10 days. As soon as the amount has been credited to our system, you will receive an invoice by e-mail and your order has been automatically sent to our logistics provider. If we do not post the invoice amount in our system after the specified time, your order will automatically be cancelled.

Sofort-Überweisung is a direct transfer procedure. Anyone with online banking can use it. Within the order process, you select Sofort-Überweisung as the payment method and send the order. You will then be redirected to the secure area of Sofort-Überweisung certified by TÜV. The 'form' displayed there already contains all necessary information about your order. You enter the bank code number of your bank and then go to 'Next'. Then you will be asked to enter your account number and your online banking PIN. Then enter the necessary TAN and confirm the process. The debit from your account takes place immediately and is booked directly with us in the system. You will then be redirected to our confirmation page, which confirms that your order was successful.

Depending on the billing method of your credit card, the amount will be charged directly to your account or only with your next monthly credit card statement. The credit of your return will also be credited to your credit card account. Again, it depends on the billing type of your credit card. If you have a credit card with monthly billing, it may be that the amount is only visible on your next statement. The data is transferred via SSL encryption.
The 3D-Secure procedure increases the security when paying with your credit card on the Internet. In addition to the credit card number and the check digit, electronic payments must also be confirmed with this procedure. This can be done using a password, a TAN or a fingerprint.

If you use an Apple device such as an iPhone or iPad, you can select the Apple Pay payment method. To do so, select Apple Pay and click on the button "Pay with Apple Pay". Now select the desired credit card if you have several credit cards on file and do not want to use the standard card. If necessary, enter your billing, delivery and contact details. The information is saved in Apple Pay. You do not have to enter the information again. Then confirm the payment using Face ID or Touch ID, depending on the device you are using. You may have to press the side button twice first.

Google Pay is a digital payment system that enables you to pay quickly and securely online. During the checkout process, select Google Pay as your payment method. You will then be shown the payment methods stored in your Google account. Select your preferred payment method and, if necessary, a saved billing or delivery address. This information can be transferred automatically, so you won't need to re-enter it. Authorise the payment using a security confirmation, e.g. via the login or verification function in your Google account. Once confirmed, the payment is completed.

Wero uses modern real-time payment technology, meaning the amount is immediately debited from your account as soon as you confirm the payment. When you select Wero during the payment process, a message will appear explaining how you can authorise the payment (e.g. via your banking or Wero app). Authorisation takes just a few steps, after which the amount is debited directly from your bank account.

Availability: Wero is currently available in Germany, France and Belgium. It will gradually become available in other European countries, so that it will be used even more widely in the future.

The IDEAL payment method can only be used in the Netherlands and Belgium. A bank account from one of the participating banks is required.

An order with the payment method instalment purchase can only be placed from an order value of 150€.

Enter the discount code in the last step of the checkout process. In the "Discount code" or "Gift voucher" field, you can enter your gift voucher/discount code and apply the discount to your order. The discount amount will then be displayed in the order overview. It is not possible to apply the discount retrospectively to orders that have already been completed.

It is possible to apply several gift vouchers to one order. Several gift vouchers must then be combined into one gift voucher by our customer service. Please contact our customer service team directly. Subsequent offsetting of already completed orders is not possible.

All information about the delivery of your order can be found on our delivery & shipping page: https://www.krueger-dirndl.de/en/shipping-info

Yes, if you order with normal shipping, we ship by DHL, then delivery to a packing station is possible. Please note that the recipient's name must match the DHL customer account exactly, otherwise the parcel will be returned to the sender. If you choose express shipping, your package will be shipped with UPS, then no delivery to a packing station is possible.

In the event that the package could not be delivered, the package will be returned to our logistician as a return and we will refund the amount after receipt of the return and inform you by email.

We want you to receive your order as soon as possible. After receipt of your order in our system (with prepayment after receipt of payment) your order is automatically forwarded to our logistics service and processed there. As soon as your order has been processed and shipped, you will receive a shipping confirmation including tracking and tracing by e-mail. In the shipment tracking you can then inform yourself when the order will arrive.

In the course of the next 1-2 working days the order will be delivered to you via UPS. The order must be placed by 12 noon (monday to friday, excluding public holidays) and a delivery to a DHL packing station is then not possible.

No, the aprons are always produced together with the Dirndl and therefore not available separately.

The apron is included, the dirndl blouse and accessoires are not. You have to buy them seperately.

Sold out items may soon be available again due to subsequent deliveries or returns. Reliable statements about this are not possible. You are welcome to call us or send us an e-mail, then we will take a look for you.

Here you can take a look at our size chart. As a tip, our dirndls tend to be larger, so order one size smaller or two sizes to choose from. Our dirndls can also be extended up to one size by letting the fabric out on the side.

No, you should cut off the two transparent buttons anyway after receiving the Dirndl, because they are only meant for the transport of the apron and the apron should be worn directly on the waist when wearing it.

Send us an email to [email protected] and please tell us what you are missing and send us the article number of your product (it is on the washing label) and your address so that we can send the replacement by mail.

No, we do not offer reservations of items.

You can find all the information you need about returning your order on our returns page: https://www.krueger-dirndl.de/en/return-delivery

Refunds vary greatly between payment methods. With PayPal the money is directly available again on your PayPal account, with other payment methods it can take up to several working days. When refunding the amount back to your credit card, the amount may not be visible until your next monthly credit card statement.

If you pay by credit card, the amount will be credited to your credit card. If you pay with PayPal, the amount will be credited to your PayPal account. If you pay by prepayment, direct debit, installment purchase & instant transfer, the amount will be credited back to your bank account.

Of course you can send back unworn articles within 14 days to us.

The returns will be sent to our logistician and he will send us the returns after two til three business days. When we have received and processed your return, you will receive an invoice correction by email. Then the money has already been refunded via the same payment method you used to purchase from us. After processing, it can take up to 10 business days (Monday–Friday, excluding public holidays) until you can see the refunded amount on your account.

Unfortunately, for technical and organisational reasons, complaints, exchanges or returns of online orders are not possible in our Krüger Dirndl Store in Wernau.

Please use our complaint form. Fill in all the fields, send us clear pictures of the defect or dirt, and submit your request to us. We will then review your request. Please do not send any further emails in the meantime. Our customer service team will contact you once your request has been processed. 
Note: If your item is still within the return period and you do not wish to keep it, you do not need to submit a complaint and can simply return the item using our regular return procedure.